Refund Policy

Your 30-Day Choice

Eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.

Merchant-Paid Return Delivery

Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. We cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.

Condition and Limited Exclusions

For a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.

Exchange and Refund Completion

We coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.

Cancellation Timing

A cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.

Merchant and Customer Care Information

Store name: Bentgo

Contact email: Support@bentgs.shop

Phone: 9102613611

Physical and return address: 2557 Terrace Ave, Sanger, CA 93657, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).